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Courier delays
Please note that during holidays season there might be delivery delays, due to courier services excessive workload. Thank you for your understanding!
Courier delays
Please note that during holidays season there might be delivery delays, due to courier services excessive workload. Thank you for your understanding!
The clachic.gr website provides its services to its visitors / members by their acceptance of the following Terms of Use. Please read them carefully.
The website belongs to the Company of CLACHIC SINGLE MEMBER P.C. with General Commercial Registry ID 160387103000 based in PAPANDREOU GEORGIOU 146A METAMORFOSIS, 14452, VAT 801626832 Tax Office of N.IONIAS, contact phone 0030 2170006700, e-mail address .
The operation of the store is governed by the use of the applicable Code of Conduct.
If you are a natural person acting as a consumer (and only), you have the right to withdraw from this contract within 14 calendar days without giving any explanation. The withdrawal period expires 14 calendar days from the day you acquired or a third carrier who was appointed by you acquired the physical possession of the goods.
In order to exercise the right of withdrawal, you must inform us i.e. the Company CLACHIC SINGLE MEMBER P.C. which is in ATHENS, VAT Number 801626832 , Tell no. 0030 2170006700, email: for your decision to withdraw from this contract with a clear statement (e.g., letter sent by post or email).
To meet the withdrawal deadline, it is sufficient to submit your statement of exercising of your right to withdraw before the withdrawal deadline expires.
Consequences of withdrawal:
In order for a return to be accepted, the product sent by you for collection from our Company must be in the condition it was received, it must have its original packaging which must be intact, without damage and tears or scratches the product must not have been used, be complete as well as bring together all the documents that accompanied the product. In case that the product is accompanied by a gift, this gift must also be returned, also in the condition in which it was received.
In case the product is not accompanied by its original tax documents, our Company cannot the product with a specific order from our e-shop and will not be able to accept the return.
The right of withdrawal does NOT apply in the following cases:
It is pointed out that in order to determine the nature, characteristics and function of the products you bought, you must handle and examine them in the same way as you would be allowed to do so in a shop and no more than that.
Therefore, the consumer may be held responsible with the decrease of the value of a product, if the handling he has done on it exceeds the acceptable measure.
We make every reasonable effort in order to deliver to you the product you ordered which will have the agreed properties as stated in the manufacturer's description and without actual defects according to article 534 of the Civil Code. However, in the rare case that you receive a product with defects or if any other problem arises (except in the case of withdrawal, see above since you are a consumer), we invite you to contact us within 48 hours of receiving it at 0030 2170006700 or send an email to in order to reach an agreement on this issue. If it is indeed a defective product or a product that lacks the agreed properties and provided you inform us within 48 hours, then in this case we will agree on how this can be corrected or be replaced with another.
In the event that without any defect or lack of agreed quality in the product you received, you simply wish to change it and replace it with another product of equal, lower or greater value, we invite you to contact us within 48 hours of receiving it by phone at 0030 2170006700 or send an email at in order to agree on this issue and replace it with another product of your choice. The costs of returning the product to the Company are borne by you and the return conditions described above in the chapter WITHDRAWL apply so that we accept to receive it. In case you choose a lower value product, our Company can credit the difference in value and use the credit in your next purchase.
The Company has no warranty policy. It is not responsible for damage from normal wear, misuse or damage when removing the package.
In case a product needs repair, the customer can contact our company via email. If the repair is possible, we will inform the customer if there will be a cost (if an external partner must be used or a part needs to be replaced) or it will be free if it can be repaired by us. In any case, you will be informed about the transportation costs.
When you visit clachic.gr or send e-mails, you contact clachic.gr electronically. Therefore you accept the right of clachic.gr, respectively, to communicate with you electronically. You agree in advance that such electronic communications and the information circulated through them meet the applicable legal requirements and rules regarding the exchange of such communications in writing form.
All content contained in clachic.gr, such as indicative and non-binding, texts, graphics, trademarks, images (regardless of characteristics), digital files and software, is the exclusive property of the clachic.gr or the content providers that work with the website, and is protected by Greek and International copyright laws. Any indirect use of the website and the contents on it, for the benefit of another company, commercial or not, without the written consent of the company CLACHIC SINGLE MEMBER P.C. is prohibited.
The company CLACHIC SINGLE MEMBER P.C. provides a limited license to access and use the website clachic.gr, to communicate with the company. The visitors of clachic.gr reserve a limited, revocable, and non-exclusive right to create a hyperlink for the clachic.gr homepage on their website, as long as this hyperlink does not describe the company. CLACHIC SINGLE MEMBER P.C., or its services in a false, misleading, derogatory or otherwise unpleasant manner. Any unauthorized use terminates the license or access granted by clachic.gr
The clachic.gr is provided by the company CLACHIC SINGLE MEMBER P.C. "AS IS". clachic.gr does not make any representation or authorization of any kind, expressed or implied for the information, content and material contained therein. For this reason, the users of the website agree to use it at their own risk. CLACHIC SINGLE MEMBER P.C. company does not guarantee that the clachic.gr website, the servers or the e-mails sent by clachic.gr do not contain viruses or other harmful elements. CLACHIC SINGLE MEMBER P.C. is not responsible for any damages that may be caused by the use of the website including (but not limited to) direct, indirect, incidental, incidental and consequential damages.
CLACHIC SINGLE MEMBER P.C. reserves the right to make any changes to the Website and the Terms of Use at any time it considers necessary.
In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (Alternative Dispute Resolution) process is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from clachic.gr, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available here.
The visitors of the clachic.gr automatically agree that the specific Terms of Use are subject to the Laws of the Greek State regarding any dispute that arises between the users and the clachic.gr, and consequently of the company CLACHIC SINGLE MEMBER P.C. Any dispute in any way to the use of the clachic.gr or to the services provided through it, will first be attempted to be resolved out of court. In the event that such a resolution is not reached, disputes and issues will be resolved in the competent Courts.
This Privacy Policy covers all personal data of visitors / users / members collected by the website clachic.gr, during a visit and use of its services. Also, this contract covers the conditions of collection, processing and management of personal data of visitors / users / members from clachic.gr to any companies associated with it. This agreement does not cover in any case the between the visitors / users / members of clachic.gr and any services that are not subject to the control and / or ownership of clachic.gr.
Given the nature and volume of the Internet, under any circumstances clachic.gr is not responsible for any kind of damage suffered by the visitor / user of the pages, services, options and contents, which he proceeds on his own initiative and with the knowledge of terms of this.
Cookies are small text files that internet browsers store on the hard drive of each visitor / user. The clachic.gr website uses cookies for optimal functionality and navigation experience of the visitor / user, and more specifically:
The visitor / user of the clachic.gr website can at any time set which of the cookies he accepts as active from Cookies Options (bottom of the page), except from the group "Essential" which always remains active for the proper functionality of the website. However, by accepting all, the best navigation experience is ensured.
Upon entering our website, the following information is automatically sent by your device browser:
This information is used solely for the purpose of maintaining the security of our website and the server where it is hosted.
Depending on the way you choose to use the clachic.gr website, there are some other cases where we will need to collect your personal data:
We will not pass on your personal information to a third party partner, except for the absolutely necessary information that may need to be shared:
If at any time you wish this information to be deleted after the completion of your purchase, please send us a request from our contact form.
You have the right to know if we hold personal information about you, what it is and to request a copy of it. If you have created an electronic profile on clachic.gr you can immediately exercise this right through your account. Alternatively you can send us a request from the contact form using the subject "Information about personal data". It is necessary that the e-mail address of sending the request is with the email of your registration as a customer or with the email that you stated in your orders. Upon receipt of the request we will send you the information we have about you.
You have the right to request the correction your personal data if it is inaccurate, incomplete or out of date. If you have created an electronic profile on clachic.gr you can immediately exercise this right through your account. Alternatively you can send us a request from the contact form using the subject "Correction of personal data". It is necessary that the e-mail address of sending the request is with the email of your registration as a customer or with the email that you stated in your orders. Upon receipt of the request we will make the changes to your details.
You have the right to request the deletion of the data we hold about you, with the exception of what we are required to maintain in accordance with the law or for lawful business purposes, as defined by law. If you have created an electronic profile on clachic.gr you can immediately exercise this right through your account. Alternatively you can send us a request from the contact form using the subject "Deletion of personal data". It is necessary that the e-mail address of the request is with the email of your registration as a customer or with the email that you stated in your orders. Upon receipt of the request we will proceed with the deletion of your data.
You have the right to request from us to provide you with a copy of your personal data in an electronically readable form and/or to send this file to a third party who you will indicate to us for the provision of corresponding services.
We are bound to keep your data for 1 year. To keep them more than this period or to delete your data at any time, you can send us a request from the contact form using the subject "Keep my data" or "Delete my data". It is necessary that the e-mail address of the request is with the email of your registration as a customer or with the email that you stated in your orders. Upon receipt of the request we will proceed with the necessary actions.
You can contact the Data Protection Officer of clachic.gr by phone at 0030 2102850577 or electronically, by sending a request from the contact form using the subject "To the attention of the data protection officer", and we will proceed to any required action under the conditions and within the time limits set by law.
clachic.gr may include links to other websites which are not controlled by clachic.gr but by third parties (natural or legal persons). In no case is clachic.gr responsible for the Terms of Protection of the Personal Data of the visitors / users that these parties follow.
The IP address through which the visitor's / user's PC has access to the Internet and then to clachic.gr is kept for technical reasons and is used exclusively for the collection of statistics and the application of security policies.
The processing of the personal data of the visitor / user of the services of clachic.gr is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation on protection of personal data, as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA).
These terms are given the rapid development of technology and particularly the Internet and existing - though not fully developed - of legal regulations on these issues. in this context , any changes will be subject to this section. in any case clachic.gr reserves the right to change the terms of protection of personal data on information of visitors / users and within the existing or potential legal framework. If a visitor / user does not agree with the terms of protection of personal data provided herein should not use the services of clachic.gr.