Terms of service

INTRODUCTION

The clachic.gr website provides its services to its visitors / members by their acceptance of the following Terms of Use. Please read them carefully.

The website belongs to the Company of CLACHIC SINGLE MEMBER P.C. with General Commercial Registry ID 160387103000 based in PAPANDREOU GEORGIOU 146A METAMORFOSIS, 14452, VAT 801626832 Tax Office of N.IONIAS, contact phone  0030 2170006700, e-mail address . 

The operation of the store is governed by the use of the applicable Code of Conduct.

WITHDRAWAL

If you are a natural person acting as a consumer (and only), you have the right to withdraw from this contract within 14 calendar days without giving any explanation. The withdrawal period expires 14 calendar days from the day you acquired or a third carrier who was appointed by you acquired the physical possession of the goods.

In order to exercise the right of withdrawal, you must inform us i.e. the Company CLACHIC SINGLE MEMBER P.C. which is in ATHENS, VAT Number 801626832 , Tell no. 0030 2170006700, email:   for your decision to withdraw from this contract with a clear statement (e.g., letter sent by post or email).

To meet the withdrawal deadline, it is sufficient to submit your statement of exercising of your right to withdraw before the withdrawal deadline expires.

Consequences of withdrawal:

1. If you withdraw from this contract, we will refund all the money we received from you in to the product you return, including delivery costs (excluding additional costs due to your choice to use a delivery method. other than the cheapest standard delivery method we offer), without undue delay and definitely within the time limits set by law. We have the right to delay the refund until we get back and check the goods. You expressly agree that we will execute the above refund by depositing the money in a bank account that you indicate to us or in your credit card (if the payment has been made by credit card).
2. You ought to send the goods back at your own risk and expense or deliver them to us (Company under the name CLACHIC SINGLE MEMBER P.C. which is in ATHENS, Tell no. 0030 21700067002170006700 ) without undue delay and definitely within 14 calendar days from the day you told us you were withdrawing from this contract. The deadline is considered to have been met if you return the goods before the end of the 14-day period.

In order for a return to be accepted, the product sent by you for collection from our Company must be in the condition it was received, it must have its original packaging which must be intact, without damage and tears or scratches the product must not have been used, be complete as well as bring together all the documents that accompanied the product. In case that the product is accompanied by a gift, this gift must also be returned, also in the condition in which it was received.

In case the product is not accompanied by its original tax documents, our Company cannot the product with a specific order from our e-shop and will not be able to accept the return.

The right of withdrawal does NOT apply in the following cases:

• where the products have been used
• where the products have been manufactured to the specifications set by you as a buyer or to your personal requirements and personal customizations or which are inherently impossible to return with shipment.
• discounted products
• in cases where the products have been damaged when opening the package, when removing the labels or when misuse by the consumer

LOSS OF VALUE

It is pointed out that in order to determine the nature, characteristics and function of the products you bought, you must handle and examine them in the same way as you would be allowed to do so in a shop and no more than that.

Therefore, the consumer may be held responsible with the decrease of the value of a product, if the handling he has done on it exceeds the acceptable measure.

PRODUCTS WITH A REAL DEFECT OR LACK OF AGREED QUALITY

We make every reasonable effort in order to deliver to you the product you ordered which will have the agreed properties as stated in the manufacturer's description and without actual defects according to article 534 of the Civil Code. However, in the rare case that you receive a product with defects or if any other problem arises (except in the case of withdrawal, see above since you are a consumer), we invite you to contact us within 48 hours of receiving it at 0030 2170006700 or send an email to   in order to reach an agreement on this issue. If it is indeed a defective product or a product that lacks the agreed properties and provided you inform us within 48 hours, then in this case we will agree on how this can be corrected or be replaced with another.

PRODUCT CHANGE

In the event that without any defect or lack of agreed quality in the product you received, you simply wish to change it and replace it with another product of equal, lower or greater value, we invite you to contact us within 48 hours of receiving it by phone at 0030 2170006700 or send an email at   in order to agree on this issue and replace it with another product of your choice. The costs of returning the product to the Company are borne by you and the return conditions described above in the chapter WITHDRAWL apply so that we accept to receive it. In case you choose a lower value product, our Company can credit the difference in value and use the credit in your next purchase.

COMMERCIAL GUARANTEES

The Company has no warranty policy. It is not responsible for damage from normal wear, misuse or damage when removing the package.

In case a product needs repair, the customer can contact our company via email. If the repair is possible, we will inform the customer if there will be a cost (if an external partner must be used or a part needs to be replaced) or it will be free if it can be repaired by us. In any case, you will be informed about the transportation costs. 

ELECTRONIC COMMUNICATIONS

When you visit clachic.gr or send e-mails, you contact clachic.gr electronically. Therefore you accept the right of clachic.gr, respectively, to communicate with you electronically. You agree in advance that such electronic communications and the information circulated through them meet the applicable legal requirements and rules regarding the exchange of such communications in writing form.

COPYRIGHT

All content contained in clachic.gr, such as indicative and non-binding, texts, graphics, trademarks, images (regardless of characteristics), digital files and software, is the exclusive property of the clachic.gr or the content providers that work with the website, and is protected by Greek and International copyright laws. Any indirect use of the website and the contents on it, for the benefit of another company, commercial or not, without the written consent of the company CLACHIC SINGLE MEMBER P.C. is prohibited.

LICENSE AND ACCESS TO THE WEBSITE

The company CLACHIC SINGLE MEMBER P.C. provides a limited license to access and use the website clachic.gr, to communicate with the company. The visitors of clachic.gr reserve a limited, revocable, and non-exclusive right to create a hyperlink for the clachic.gr homepage on their website, as long as this hyperlink does not describe the company. CLACHIC SINGLE MEMBER P.C., or its services in a false, misleading, derogatory or otherwise unpleasant manner. Any unauthorized use terminates the license or access granted by clachic.gr

LIMITATION OF LIABILITY FROM THE USE OF THE WEBSITE

The clachic.gr is provided by the company CLACHIC SINGLE MEMBER P.C. "AS IS". clachic.gr does not make any representation or authorization of any kind, expressed or implied for the information, content and material contained therein. For this reason, the users of the website agree to use it at their own risk. CLACHIC SINGLE MEMBER P.C. company does not guarantee that the clachic.gr website, the servers or the e-mails sent by clachic.gr do not contain viruses or other harmful elements. CLACHIC SINGLE MEMBER P.C. is not responsible for any damages that may be caused by the use of the website including (but not limited to) direct, indirect, incidental, incidental and consequential damages.

RIGHT TO CHANGE

CLACHIC SINGLE MEMBER P.C. reserves the right to make any changes to the Website and the Terms of Use at any time it considers necessary.

RIGHT ΤΟ COMPLAINT

In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (Alternative Dispute Resolution) process is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from clachic.gr, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available here. 

APPLICABLE LAW - DISPUTES

The visitors of the clachic.gr automatically agree that the specific Terms of Use are subject to the Laws of the Greek State regarding any dispute that arises between the users and the clachic.gr, and consequently of the company CLACHIC SINGLE MEMBER P.C. Any dispute in any way to the use of the clachic.gr or to the services provided through it, will first be attempted to be resolved out of court. In the event that such a resolution is not reached, disputes and issues will be resolved in the competent Courts.

PRIVACY POLICY

This Privacy Policy covers all personal data of visitors / users / members collected by the website clachic.gr, during a visit and use of its services. Also, this contract covers the conditions of collection, processing and management of personal data of visitors / users / members from clachic.gr to any companies associated with it. This agreement does not cover in any case the between the visitors / users / members of clachic.gr and any services that are not subject to the control and / or ownership of clachic.gr.

Given the nature and volume of the Internet, under any circumstances clachic.gr is not responsible for any kind of damage suffered by the visitor / user of the pages, services, options and contents, which he proceeds on his own initiative and with the knowledge of terms of this.

COOKIES

Cookies are small text files that internet browsers store on the hard drive of each visitor / user. The clachic.gr website uses cookies for optimal functionality and navigation experience of the visitor / user, and more specifically:

• for the proper operation of the website, signing in and creating a user account.
• for functionalities such as printing / uploading content, interacting with social networks and displaying / navigating maps.
• for the collection of information that allows the evaluation of the use of the website by the visitor / user, in order to improve its functionality, structure and content.
• to customize ads to reflect the interests of the visitor / user.
• to evaluate the effectiveness of the company's advertising campaigns.

The visitor / user of the clachic.gr website can at any time set which of the cookies he accepts as active from Cookies Options (bottom of the page), except from the group "Essential" which always remains active for the proper functionality of the website. However, by accepting all, the best navigation experience is ensured.

COLLECTION AND USE OF DATA

Upon entering our website, the following information is automatically sent by your device browser:

• the IP address of the navigation device
• the date and time of access
• the name and email address (URL) of the requested site
• the application / URL from which the access was made (HTTP referer)
• the browser you are using, your computer operating system, and the name of the internet provider

This information is used solely for the purpose of maintaining the security of our website and the server where it is hosted.

Depending on the way you choose to use the clachic.gr website, there are some other cases where we will need to collect your personal data:

• Upon completion of the ordering process and / or registration of a new user, the information you enter will be recorded in the ordering / user system of our website, solely in order to facilitate the entire process of your purchases.
• In case you request an invoice for your purchase, your company's invoicing details will be recorded.
• If you subscribe to our newsletter, your email will be registered in our system exclusively for notifying you about new products and offers.

We will not pass on your personal information to a third party partner, except for the absolutely necessary information that may need to be shared:

• to the SMS provider so we can notify you about the progress of your order, in case you have chosen to be notified via SMS.
• to the courier company or the transport company for the delivery of your order, in case you have chosen home delivery.
• to the bank for the completion of your payment, in case you have made a purchase using a credit card.

If at any time you wish this information to be deleted after the completion of your purchase, please send us a request from our contact form.

RIGHT TO ACCESS

You have the right to know if we hold personal information about you, what it is and to request a copy of it. If you have created an electronic profile on clachic.gr you can immediately exercise this right through your account. Alternatively you can send us a request from the contact form using the subject "Information about personal data". It is necessary that the e-mail address of sending the request is with the email of your registration as a customer or with the email that you stated in your orders. Upon receipt of the request we will send you the information we have about you.

RIGHT TO CORRECTION

You have the right to request the correction your personal data if it is inaccurate, incomplete or out of date. If you have created an electronic profile on clachic.gr you can immediately exercise this right through your account. Alternatively you can send us a request from the contact form using the subject "Correction of personal data". It is necessary that the e-mail address of sending the request is with the email of your registration as a customer or with the email that you stated in your orders. Upon receipt of the request we will make the changes to your details.

RIGHT TO DELETION / RIGHT TO OBLIVION

You have the right to request the deletion of the data we hold about you, with the exception of what we are required to maintain in accordance with the law or for lawful business purposes, as defined by law. If you have created an electronic profile on clachic.gr you can immediately exercise this right through your account. Alternatively you can send us a request from the contact form using the subject "Deletion of personal data". It is necessary that the e-mail address of the request is with the email of your registration as a customer or with the email that you stated in your orders. Upon receipt of the request we will proceed with the deletion of your data.

RIGHT TO PORTABILITY

You have the right to request from us to provide you with a copy of your personal data in an electronically readable form and/or to send this file to a third party who you will indicate to us for the provision of corresponding services.

DURATION OF KEEPING YOUR DATA

We are bound to keep your data for 1 year. To keep them more than this period or to delete your data at any time, you can send us a request from the contact form using the subject "Keep my data" or "Delete my data". It is necessary that the e-mail address of the request is with the email of your registration as a customer or with the email that you stated in your orders. Upon receipt of the request we will proceed with the necessary actions.

DATA PROTECTION OFFICER (DPO)

You can contact the Data Protection Officer of clachic.gr by phone at 0030 2102850577 or electronically, by sending a request from the contact form using the subject "To the attention of the data protection officer", and we will proceed to any required action under the conditions and within the time limits set by law. 

HYPERLINKS TO OTHER WEBSITES (LINKS)

clachic.gr may include links to other websites which are not controlled by clachic.gr but by third parties (natural or legal persons). In no case is clachic.gr responsible for the Terms of Protection of the Personal Data of the visitors / users that these parties follow.

IP ADDRESSES

The IP address through which the visitor's / user's PC has access to the Internet and then to clachic.gr is kept for technical reasons and is used exclusively for the collection of statistics and the application of security policies.

APPLICABLE LAW

The processing of the personal data of the visitor / user of the services of clachic.gr is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation on protection of personal data, as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA). 

These terms are given the rapid development of technology and particularly the Internet and existing - though not fully developed - of legal regulations on these issues. in this context , any changes will be subject to this section. in any case clachic.gr reserves the right to change the terms of protection of personal data on information of visitors / users and within the existing or potential legal framework. If a visitor / user does not agree with the terms of protection of personal data provided herein should not use the services of clachic.gr.